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BS EN ISO 9004:2000

BS EN ISO 9004:2000

$67.82

Quality management systems. Guidelines for performance improvements

Published By Publication Date Number of Pages
BSI 2000 70
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Provides guidelines beyond the requirements of ISO 9001. It is not a guide to the implementation of ISO 9001. Not intended for certification, regulatory or contractual use.

PDF Catalog

PDF Pages PDF Title
5 Quality management systemsļæ½ā€” Guidelines for performance improvements
7 Contents Page
9 Foreword
10 Introduction
0.1ļæ½ļæ½ļæ½ General
0.2ļæ½ļæ½ļæ½ Process approach
12 0.3ļæ½ļæ½ļæ½ Relationship with ISOļæ½9001
0.4ļæ½ļæ½ļæ½ Compatibility with other management systems
13 Quality management systemsļæ½ā€” Guidelines for performance improvements
1ļæ½ļæ½ļæ½ Scope
2ļæ½ļæ½ļæ½ Normative reference
3ļæ½ļæ½ļæ½ Terms and definitions
14 4ļæ½ļæ½ļæ½ Quality management system
4.1ļæ½ļæ½ļæ½ Managing systems and processes
15 4.2ļæ½ļæ½ļæ½ Documentation
16 4.3ļæ½ļæ½ļæ½ Use of quality management principles
17 5ļæ½ļæ½ļæ½ Management responsibility
5.1ļæ½ļæ½ļæ½ General guidance
5.1.1ļæ½ļæ½ļæ½ Introduction
18 5.1.2ļæ½ļæ½ļæ½ Issues to be considered
19 5.2ļæ½ļæ½ļæ½ Needs and expectations of interested parties
5.2.1ļæ½ļæ½ļæ½ General
5.2.2ļæ½ļæ½ļæ½ Needs and expectations
21 5.2.3ļæ½ļæ½ļæ½ Statutory and regulatory requirements
5.3ļæ½ļæ½ļæ½ Quality policy
22 5.4ļæ½ļæ½ļæ½ Planning
5.4.1ļæ½ļæ½ļæ½ Quality objectives
5.4.2ļæ½ļæ½ļæ½ Quality planning
23 5.5ļæ½ļæ½ļæ½ Responsibility, authority and communication
5.5.1ļæ½ļæ½ļæ½ Responsibility and authority
5.5.2ļæ½ļæ½ļæ½ Management representative
24 5.5.3ļæ½ļæ½ļæ½ Internal communication
5.6ļæ½ļæ½ļæ½ Management review
5.6.1ļæ½ļæ½ļæ½ General
25 5.6.2ļæ½ļæ½ļæ½ Review input
26 5.6.3ļæ½ļæ½ļæ½ Review output
6ļæ½ļæ½ļæ½ Resource management
6.1ļæ½ļæ½ļæ½ General guidance
6.1.1ļæ½ļæ½ļæ½ Introduction
6.1.2ļæ½ļæ½ļæ½ Issues to be considered
27 6.2ļæ½ļæ½ļæ½ People
6.2.1ļæ½ļæ½ļæ½ Involvement of people
28 6.2.2ļæ½ļæ½ļæ½ Competence, awareness and training
6.2.2.1ļæ½ļæ½ļæ½ Competence
6.2.2.2ļæ½ļæ½ļæ½ Awareness and training
29 6.3ļæ½ļæ½ļæ½ Infrastructure
30 6.4ļæ½ļæ½ļæ½ Work environment
6.5ļæ½ļæ½ļæ½ Information
31 6.6ļæ½ļæ½ļæ½ Suppliers and partnerships
6.7ļæ½ļæ½ļæ½ Natural resources
6.8ļæ½ļæ½ļæ½ Financial resources
32 7ļæ½ļæ½ļæ½ Product realization
7.1ļæ½ļæ½ļæ½ General guidance
7.1.1ļæ½ļæ½ļæ½ Introduction
7.1.2ļæ½ļæ½ļæ½ Issues to be considered
33 7.1.3ļæ½ļæ½ļæ½ Managing processes
7.1.3.1ļæ½ļæ½ļæ½ General
7.1.3.2ļæ½ļæ½ļæ½ Process inputs, outputs and review
34 7.1.3.3ļæ½ļæ½ļæ½ Product and process validation and changes
35 7.2ļæ½ļæ½ļæ½ Processes related to interested parties
36 7.3ļæ½ļæ½ļæ½ Design and development
7.3.1ļæ½ļæ½ļæ½ General guidance
37 7.3.2ļæ½ļæ½ļæ½ Design and development input and output
39 7.3.3ļæ½ļæ½ļæ½ Design and development review
41 7.4ļæ½ļæ½ļæ½ Purchasing
7.4.1ļæ½ļæ½ļæ½ Purchasing process
7.4.2ļæ½ļæ½ļæ½ Supplier control process
43 7.5ļæ½ļæ½ļæ½ Production and service operations
7.5.1ļæ½ļæ½ļæ½ Operation and realization
44 7.5.2ļæ½ļæ½ļæ½ Identification and traceability
7.5.3ļæ½ļæ½ļæ½ Customer property
45 7.5.4ļæ½ļæ½ļæ½ Preservation of product
7.6ļæ½ļæ½ļæ½ Control of measuring and monitoring devices
46 8ļæ½ļæ½ļæ½ Measurement, analysis and improvement
8.1ļæ½ļæ½ļæ½ General guidance
8.1.1ļæ½ļæ½ļæ½ Introduction
8.1.2ļæ½ļæ½ļæ½ Issues to be considered
47 8.2ļæ½ļæ½ļæ½ Measurement and monitoring
8.2.1ļæ½ļæ½ļæ½ Measurement and monitoring of system performance
8.2.1.1ļæ½ļæ½ļæ½ General
8.2.1.2ļæ½ļæ½ļæ½ Measurement and monitoring of customer satisfaction
48 8.2.1.3ļæ½ļæ½ļæ½ Internal audit
49 8.2.1.4ļæ½ļæ½ļæ½ Financial measures
8.2.1.5ļæ½ļæ½ļæ½ Self-assessment
50 8.2.2ļæ½ļæ½ļæ½ Measurement and monitoring of processes
51 8.2.3ļæ½ļæ½ļæ½ Measurement and monitoring of product
52 8.2.4ļæ½ļæ½ļæ½ Measurement and monitoring the satisfaction of interested parties
8.3ļæ½ļæ½ļæ½ Control of nonconformity
8.3.1ļæ½ļæ½ļæ½ General
53 8.3.2ļæ½ļæ½ļæ½ Nonconformity review and disposition
8.4ļæ½ļæ½ļæ½ Analysis of data
54 8.5ļæ½ļæ½ļæ½ Improvement
8.5.1ļæ½ļæ½ļæ½ General
8.5.2ļæ½ļæ½ļæ½ Corrective action
55 8.5.3ļæ½ļæ½ļæ½ Loss prevention
56 8.5.4ļæ½ļæ½ļæ½ Continual improvement of the organization
58 Guidelines for self-assessment
A.1ļæ½ļæ½ļæ½ Introduction
59 A.2ļæ½ļæ½ļæ½ Performance maturity levels
A.3ļæ½ļæ½ļæ½ Self-assessment questions
62 A.4ļæ½ļæ½ļæ½ Documentation of self-assessment results
A.5ļæ½ļæ½ļæ½ Linking potential benefits of ISO 9004 to self-assessment
65 Process for continual improvement
67 Bibliography

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BS EN ISO 9004:2000
$67.82