BS ISO/IEC 30105-2:2024

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Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Process assessment model (PAM)

Published By	Publication Date	Number of Pages
BSI	2024	146

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Description

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PDF Pages	PDF Title
2	undefined
6	Foreword
8	Introduction
11	1 Scope 2 Normative references 3 Terms, definitions and abbreviated terms 3.1 Terms and definitions
13	3.2 Abbreviated terms
14	4 Overview of the process assessment model (PAM) 4.1 General
15	4.2 Structure of the ITES-BPO PAM 4.2.1 Process dimension 4.2.2 Capability dimension 4.3 Assessment indicators 4.3.1 Overview
17	4.3.2 PCIs 4.3.3 PPIs
18	4.3.4 Measuring process capability
19	5 Processes and PPIs (level 1) 5.1 General
20	5.2 BPs and information items for ITES-BPO lifecycle processes 5.2.1 Strategic enablement (SEN) processes
22	5.2.2 Relationship (RLS) processes
25	5.2.3 Solution (SLN) processes
28	5.2.4 Transition in (TRN) processes
37	5.2.5 Service delivery (SDL) processes
42	5.2.6 Transition out (TRO) process
44	5.2.7 Tactical enablement (TEN) processes
57	5.2.8 Operational enablement (OEN) processes
67	6 PCIs (levels 0 to 5) 6.1 General 6.2 Process capability levels and PAs 6.2.1 Process capability level 0: Incomplete process
68	6.2.2 Process capability level 1: Performed process 6.2.3 Process capability level 2: Managed process
73	6.2.4 Process capability level 3: Established process
81	6.2.5 Process capability level 4: Predictable process
86	6.2.6 Process capability level 5: Innovating process
91	Annex A (informative) Conformity of the PAM
93	Annex B (informative) Information item characteristics
142	Annex C (informative) Correlation between the ISO/IEC 20000 series and the ISO/IEC 30105 series
145	Bibliography

Additional information

Status	Definitive
Pages	146
Publication Date	2024-06-12
ISBN	978 0 539 18369 6
Standard Number	BS ISO/IEC 30105-2:2024
Title	Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Process assessment model (PAM)
Identical National Standard Of	ISO/IEC 30105-2
Replaces	BS ISO/IEC 30105-2:2016
Descriptors	Electric connectors, Application layer (OSI), Household equipment, Information exchange, Multimedia, Computer networks, Open systems interconnection, Communication networks, Domestic, Electronic equipment and components, Data processing, Data transfer, Computer applications, Interfaces (data processing)
Publisher	BSI
Committee	IST/60/3
ICS Codes	35.020 - Information technology (IT) in general

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BS ISO/IEC 30105-2:2024

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