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BSI PD ISO/IEC TS 22237-7:2018

BSI PD ISO/IEC TS 22237-7:2018

$189.07

Information technology. Data centre facilities and infrastructures – Management and operational information

Published By Publication Date Number of Pages
BSI 2018 50
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This document specifies processes for the management and operation of data centres. The primary focus of this document is the operational processes necessary to deliver the expected level of resilience, availability, risk management, risk mitigation, capacity planning, security and energy efficiency.

The secondary focus is on management processes to align the actual and future demands of users. Figure 2 shows an overview of related processes.

The transition from planning and building to operation of a data centre is considered as part of the acceptance test process in Clause 6.

Figure 2 Data centre management processes overview

NOTE 1 Only processes specific for data centres are in the scope of this document. Business processes like people management, financial management, etc. are out of scope.

NOTE 2 Specific skill sets are required of those working in and operating a data centre.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
11 1 Scope
12 2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
14 3.2 Abbreviated terms
4 Conformance
15 5 Operational information and parameters
5.1 General
5.2 Building construction as per ISO/IEC TS 22237‑2
5.3 Power distribution as per ISO/IEC TS 22237‑3
5.3.1 General
16 5.3.2 Generator parameters
17 5.4 Environmental control as per ISO/IEC TS 22237‑4
5.4.1 General
5.4.2 Air handling parameters
5.4.3 Cooling parameters
18 5.4.4 Humidity parameters
5.5 Telecommunications cabling infrastructure as per ISO/IEC TS 22237‑5
5.6 Security systems as per ISO/IEC TS 22237‑6
6 Acceptance test
6.1 General
19 6.2 Building construction (ISO/IEC TS 22237‑2) tests
6.3 Power distribution (ISO/IEC TS 22237‑3) tests
20 6.4 Environmental control (ISO/IEC TS 22237‑4) tests
6.5 Telecommunications cabling infrastructure (ISO/IEC TS 22237‑5) tests
6.6 Security systems (ISO/IEC TS 22237‑6) tests
6.7 Energy efficiency enablement tests
6.8 Energy efficiency strategy tests
6.9 Monitoring tests
21 7 Operational processes
7.1 General
7.2 Operations management
7.2.1 Purpose
7.2.2 Activities
22 7.2.3 Base KPI
7.2.4 Advanced KPI
7.3 Incident management
7.3.1 Purpose
7.3.2 Activities
23 7.3.3 Base KPI: Mean time to repair (MTTR)
7.3.4 Advanced KPI: SLA compliance
7.4 Change management
7.4.1 Purpose
7.4.2 Activities
24 7.4.3 Base KPI: Complete change logging
7.4.4 Advanced KPI
7.5 Asset and configuration management
7.5.1 Purpose
25 7.5.2 Activities
7.5.3 Base KPI
7.6 Capacity management
7.6.1 Purpose
26 7.6.2 Activities
27 7.6.3 Base KPI: Balance of actual usage and capacity reserve
8 Management processes
8.1 General
28 8.2 Availability management
8.2.1 Purpose
8.2.2 Activities
29 8.2.3 Base KPI: Availability accounted to data centre’s responsibility
8.2.4 Advanced KPI: Periods of reduced resilience
8.3 Security management
8.3.1 Purpose
8.3.2 Activities
30 8.3.3 Base KPI: number of security incidents
8.4 Resource management
8.4.1 Purpose
8.4.2 Activities
31 8.4.3 Base KPIs
33 8.5 Energy management
8.5.1 Purpose
8.5.2 Activities
8.5.3 Base KPI
34 8.5.4 Advanced KPI
36 8.6 Product lifecycle management
8.6.1 Purpose
37 8.6.2 Activities
8.6.3 Base KPI: Deviation from expected product properties
8.7 Cost management
8.7.1 Purpose
38 8.7.2 Activities
8.7.3 Base KPI
39 8.8 Data centre strategy
8.8.1 Purpose
8.8.2 Activities
40 8.8.3 Base KPI: Actuality of agreed strategy
8.9 Service level management
8.9.1 Purpose
8.9.2 Activities
41 8.9.3 Base KPI: Discrepancy between service quality and SLA
8.10 Customer management
8.10.1 General
8.10.2 Purpose
8.10.3 Activities
42 8.10.4 Base KPI: Policy compliance
8.10.5 Advanced KPI: Complaints about communication
43 Annex A (informative) Example for process implementation
45 Annex B (normative) Security systems
49 Bibliography

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BSI PD ISO/IEC TS 22237-7:2018
$189.07