{"id":357009,"date":"2024-10-20T01:14:55","date_gmt":"2024-10-20T01:14:55","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-30105-32016a12020\/"},"modified":"2024-10-26T01:40:39","modified_gmt":"2024-10-26T01:40:39","slug":"bs-iso-iec-30105-32016a12020","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-30105-32016a12020\/","title":{"rendered":"BS ISO\/IEC 30105-3:2016+A1:2020"},"content":{"rendered":"<p>ISO\/IEC&nbsp;30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:<\/p>\n<ul>\n<li>\n<p>covers IT enabled business processes that are outsourced;<\/p>\n<\/li>\n<li>\n<p>is not intended to cover IT services but includes similar, relevant process for completeness;<\/p>\n<\/li>\n<li>\n<p>is applicable to the service provider, not to the customer;<\/p>\n<\/li>\n<li>\n<p>is applicable to all lifecycle processes of ITES-BPO;<\/p>\n<\/li>\n<li>\n<p>serves as a measurement framework for processes and provide an organization maturity model for organizations providing ITES-BPO services that:<\/p>\n<ul>\n<li>\n<p>conforms to the requirements of ISO\/IEC&nbsp;33003 and ISO\/IEC&nbsp;33004;<\/p>\n<\/li>\n<li>\n<p>supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>PDF Catalog<\/h4>\n<table border=\"1px\" class=\"des-table\">\n<tr>\n<th>PDF Pages<\/th>\n<th>PDF Title<\/th>\n<\/tr>\n<tr>\n<td><b>2<b><\/td>\n<td>undefined  <\/td>\n<\/tr>\n<tr>\n<td><b>6<b><\/td>\n<td>Foreword  <\/td>\n<\/tr>\n<tr>\n<td><b>7<b><\/td>\n<td>Introduction  <\/td>\n<\/tr>\n<tr>\n<td><b>9<b><\/td>\n<td>1 Scope <br \/> 2 Normative references  <\/td>\n<\/tr>\n<tr>\n<td><b>10<b><\/td>\n<td>3 Terms and definitions <br \/> 4 Overview of measurement framework (MF) and organization maturity model (OMM)  <\/td>\n<\/tr>\n<tr>\n<td><b>13<b><\/td>\n<td>5 ITES-BPO measurement framework (MF) for process capability  <\/td>\n<\/tr>\n<tr>\n<td><b>15<b><\/td>\n<td>6 Rating and aggregating process attributes <br \/> 6.1 Process attributes rating scale <br \/> 6.2 Process attribute ratings method  <\/td>\n<\/tr>\n<tr>\n<td><b>16<b><\/td>\n<td>7 Process capability level model \u2014 Achievement of process capability levels  <\/td>\n<\/tr>\n<tr>\n<td><b>17<b><\/td>\n<td>8 Organization maturity model (OMM) <br \/> 8.1 General  <\/td>\n<\/tr>\n<tr>\n<td><b>18<b><\/td>\n<td>8.2 Structure of the ITES-BPO organization maturity model (OMM) <br \/> 9 Definition of organization maturity levels <br \/> 9.1 Level 0 organization \u2014 Immature  <\/td>\n<\/tr>\n<tr>\n<td><b>19<b><\/td>\n<td>9.2 Level 1 organization \u2014 Basic <br \/> 9.3 Level 2 organization \u2014 Managed activities <br \/> 9.4 Level 3 organization \u2014 Managed organization  <\/td>\n<\/tr>\n<tr>\n<td><b>20<b><\/td>\n<td>9.5 Level 4 organization \u2014 Strategic alignment <br \/> 9.6 Level 5 organization \u2014 Transformational  <\/td>\n<\/tr>\n<tr>\n<td><b>21<b><\/td>\n<td>10 Rules for deriving maturity levels from process attribute ratings <br \/> 10.1 Overview <br \/> 10.2 Maturity level 1 <br \/> 10.3 Maturity level 2  <\/td>\n<\/tr>\n<tr>\n<td><b>22<b><\/td>\n<td>10.4 Maturity level 3  <\/td>\n<\/tr>\n<tr>\n<td><b>23<b><\/td>\n<td>10.5 Maturity level 4  <\/td>\n<\/tr>\n<tr>\n<td><b>24<b><\/td>\n<td>10.6 Maturity level 5  <\/td>\n<\/tr>\n<tr>\n<td><b>25<b><\/td>\n<td>11 Conditions for inclusion of process areas  <\/td>\n<\/tr>\n<tr>\n<td><b>27<b><\/td>\n<td>Annex A (informative)  Conformity of the measurement framework  <\/td>\n<\/tr>\n<tr>\n<td><b>31<b><\/td>\n<td>Annex B (informative)  Conformity of the maturity model  <\/td>\n<\/tr>\n<tr>\n<td><b>33<b><\/td>\n<td>Bibliography  <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p><b>Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes &#8211; Measurement framework (MF) and organization maturity model (OMM)<\/b><\/p>\n<table class=\"shortdes-table\" style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/bsi\/\"><b>BSI<\/b><\/a><\/td>\n<td>2020<\/td>\n<td>34<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":357017,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-357009","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/357009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/357017"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=357009"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=357009"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=357009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}