{"id":355150,"date":"2024-10-20T01:06:36","date_gmt":"2024-10-20T01:06:36","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-15000-12002\/"},"modified":"2024-10-26T01:22:25","modified_gmt":"2024-10-26T01:22:25","slug":"bs-15000-12002","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-15000-12002\/","title":{"rendered":"BS 15000-1:2002"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
1<\/td>\nBRITISH STANDARD <\/td>\n<\/tr>\n
2<\/td>\nCommittees responsible for this British Standard <\/td>\n<\/tr>\n
3<\/td>\nContents <\/td>\n<\/tr>\n
5<\/td>\nIntroduction
Plan\ufffdDo\ufffdCheck\ufffdAct methodology for service management processes <\/td>\n<\/tr>\n
6<\/td>\n1 Scope
Service management process
2 Terms and definitions
availability <\/td>\n<\/tr>\n
7<\/td>\nbaseline
change record
configuration item (CI)
configuration management database (CMDB)
document
incident
problem
record
release
request for change <\/td>\n<\/tr>\n
8<\/td>\nservice desk
service level agreement (SLA)
service management
3 Requirements for a management system
3.1 Management responsibility
3.2 Documentation requirements
3.3 Competence, awareness and training <\/td>\n<\/tr>\n
9<\/td>\n4 Planning and implementing service management
4.1 Plan service management (Plan)
4.2 Implement service management and provide the services (Do) <\/td>\n<\/tr>\n
10<\/td>\n4.3 Monitoring, measuring and reviewing (Check)
4.4 Continuous improvement (Act) <\/td>\n<\/tr>\n
11<\/td>\n5 Planning and implementing new or changed services
6 Service delivery process
6.1 Service level management <\/td>\n<\/tr>\n
12<\/td>\n6.2 Service reporting
6.3 Availability and service continuity management
6.4 Budgeting and accounting for IT services <\/td>\n<\/tr>\n
13<\/td>\n6.5 Capacity management
6.6 Information security management
7 Relationship processes
7.1 Business relationship management <\/td>\n<\/tr>\n
14<\/td>\n7.2 Supplier management
Example of relationship between service providers and suppliers <\/td>\n<\/tr>\n
15<\/td>\n8 Resolution processes
8.1 Incident management
8.2 Problem management
9 Control processes
9.1 Configuration management <\/td>\n<\/tr>\n
16<\/td>\n9.2 Change management
10 Release process
10.1 Release management <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

IT service management – Specification for service management<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2002<\/td>\n18<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":355158,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-355150","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/355150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/355158"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=355150"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=355150"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=355150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}