{"id":462902,"date":"2024-10-20T10:25:08","date_gmt":"2024-10-20T10:25:08","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-30105-22024-tc\/"},"modified":"2024-10-26T19:18:57","modified_gmt":"2024-10-26T19:18:57","slug":"bs-iso-iec-30105-22024-tc","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-30105-22024-tc\/","title":{"rendered":"BS ISO\/IEC 30105-2:2024 – TC"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
1<\/td>\n30494950 <\/td>\n<\/tr>\n
253<\/td>\nA-30440195 <\/td>\n<\/tr>\n
254<\/td>\nundefined <\/td>\n<\/tr>\n
258<\/td>\nForeword <\/td>\n<\/tr>\n
260<\/td>\nIntroduction <\/td>\n<\/tr>\n
263<\/td>\n1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions <\/td>\n<\/tr>\n
265<\/td>\n3.2 Abbreviated terms <\/td>\n<\/tr>\n
266<\/td>\n4 Overview of the process assessment model (PAM)
4.1 General <\/td>\n<\/tr>\n
267<\/td>\n4.2 Structure of the ITES-BPO PAM
4.2.1 Process dimension
4.2.2 Capability dimension
4.3 Assessment indicators
4.3.1 Overview <\/td>\n<\/tr>\n
269<\/td>\n4.3.2 PCIs
4.3.3 PPIs <\/td>\n<\/tr>\n
270<\/td>\n4.3.4 Measuring process capability <\/td>\n<\/tr>\n
271<\/td>\n5 Processes and PPIs (level 1)
5.1 General <\/td>\n<\/tr>\n
272<\/td>\n5.2 BPs and information items for ITES-BPO lifecycle processes
5.2.1 Strategic enablement (SEN) processes <\/td>\n<\/tr>\n
274<\/td>\n5.2.2 Relationship (RLS) processes <\/td>\n<\/tr>\n
277<\/td>\n5.2.3 Solution (SLN) processes <\/td>\n<\/tr>\n
280<\/td>\n5.2.4 Transition in (TRN) processes <\/td>\n<\/tr>\n
289<\/td>\n5.2.5 Service delivery (SDL) processes <\/td>\n<\/tr>\n
294<\/td>\n5.2.6 Transition out (TRO) process <\/td>\n<\/tr>\n
296<\/td>\n5.2.7 Tactical enablement (TEN) processes <\/td>\n<\/tr>\n
309<\/td>\n5.2.8 Operational enablement (OEN) processes <\/td>\n<\/tr>\n
319<\/td>\n6 PCIs (levels 0 to 5)
6.1 General
6.2 Process capability levels and PAs
6.2.1 Process capability level 0: Incomplete process <\/td>\n<\/tr>\n
320<\/td>\n6.2.2 Process capability level 1: Performed process
6.2.3 Process capability level 2: Managed process <\/td>\n<\/tr>\n
325<\/td>\n6.2.4 Process capability level 3: Established process <\/td>\n<\/tr>\n
333<\/td>\n6.2.5 Process capability level 4: Predictable process <\/td>\n<\/tr>\n
338<\/td>\n6.2.6 Process capability level 5: Innovating process <\/td>\n<\/tr>\n
343<\/td>\nAnnex A (informative) Conformity of the PAM <\/td>\n<\/tr>\n
345<\/td>\nAnnex B (informative) Information item characteristics <\/td>\n<\/tr>\n
394<\/td>\nAnnex C (informative) Correlation between the ISO\/IEC 20000 series and the ISO\/IEC 30105 series <\/td>\n<\/tr>\n
397<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Tracked Changes. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Process assessment model (PAM)<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2024<\/td>\n399<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":462911,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-462902","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/462902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/462911"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=462902"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=462902"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=462902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}