{"id":111952,"date":"2024-10-18T16:19:00","date_gmt":"2024-10-18T16:19:00","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/ieee-20000-1-2013\/"},"modified":"2024-10-24T22:03:10","modified_gmt":"2024-10-24T22:03:10","slug":"ieee-20000-1-2013","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/ieee\/ieee-20000-1-2013\/","title":{"rendered":"IEEE 20000 1 2013"},"content":{"rendered":"

Adoption Standard – Active. ISO\/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. This standard can be used by the following: – An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled. – An organization that requires a consistent approach by all its service providers, including those in a supply chain. – A service provider that intends to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfill service requirements. – A service provider to monitor, measure, and review its service management processes and services. – A service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of the SMS. – An assessor or auditor as the criteria for a conformity assessment of a service providers SMS to the requirements in this standard.<\/p>\n

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
1<\/td>\nIEEE Std 20000-1-2013 Front Cover <\/td>\n<\/tr>\n
3<\/td>\nTitle page <\/td>\n<\/tr>\n
6<\/td>\nNotice to users
\n
Laws and regulations
\n
Copyrights
\n
Updating of IEEE documents
\n
Errata
\n
Patents
\n <\/td>\n<\/tr>\n
8<\/td>\nParticipants
\n <\/td>\n<\/tr>\n
10<\/td>\nContents of IEEE standard
\n <\/td>\n<\/tr>\n
11<\/td>\nImportant Notice
\n <\/td>\n<\/tr>\n
12<\/td>\nISO\/IEC 20000-1:2011
\n <\/td>\n<\/tr>\n
14<\/td>\nContents
\n <\/td>\n<\/tr>\n
16<\/td>\nForeword
\n <\/td>\n<\/tr>\n
18<\/td>\nIntroduction
\n <\/td>\n<\/tr>\n
21<\/td>\n1. Scope
\n <\/td>\n<\/tr>\n
22<\/td>\n2. Normative references
\n <\/td>\n<\/tr>\n
23<\/td>\n3. Terms and definitions
\n <\/td>\n<\/tr>\n
27<\/td>\n4. Service and management system general requirements
\n <\/td>\n<\/tr>\n
33<\/td>\n5. Design and transition of new or changed services
\n <\/td>\n<\/tr>\n
35<\/td>\n6. Service delivery processes
\n <\/td>\n<\/tr>\n
39<\/td>\n7. Relationship processes
\n <\/td>\n<\/tr>\n
41<\/td>\n8. Resolution processes
\n <\/td>\n<\/tr>\n
42<\/td>\n9. Control processes
\n <\/td>\n<\/tr>\n
46<\/td>\nBibliography
\n <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

IEEE Standard – Adoption of ISO\/IEC 20000-1:2011, Information technology — Service management — Part 1: Service management system requirements<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
IEEE<\/b><\/a><\/td>\n2013<\/td>\n48<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":111953,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2644],"product_tag":[],"class_list":{"0":"post-111952","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-ieee","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/111952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/111953"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=111952"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=111952"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=111952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}