{"id":356344,"date":"2024-10-20T01:12:04","date_gmt":"2024-10-20T01:12:04","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-30105-22016\/"},"modified":"2024-10-26T01:34:28","modified_gmt":"2024-10-26T01:34:28","slug":"bs-iso-iec-30105-22016","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-30105-22016\/","title":{"rendered":"BS ISO\/IEC 30105-2:2016"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
6<\/td>\nForeword <\/td>\n<\/tr>\n
7<\/td>\nIntroduction <\/td>\n<\/tr>\n
9<\/td>\n1 Scope
2 Normative references
3 Terms and definitions <\/td>\n<\/tr>\n
10<\/td>\n3.1 General
3.2 Structure of the ITES-BPO process assessment model
3.2.1 Relationship to process reference model
3.2.2 Process categories and processes <\/td>\n<\/tr>\n
12<\/td>\n3.2.3 Process dimension
3.2.4 Capability dimension <\/td>\n<\/tr>\n
14<\/td>\n3.3 Assessment indicators
3.3.1 Overview <\/td>\n<\/tr>\n
15<\/td>\n3.3.2 Process capability indicators (PCI) <\/td>\n<\/tr>\n
17<\/td>\n3.3.3 Process performance indicators (PPI)
3.4 Measuring process capability <\/td>\n<\/tr>\n
19<\/td>\n4 Processes and process performance indicators (level 1)
4.1 General
4.2 Base practices (BPs) and work products (WPs) for ITES-BPO lifecycle processes
4.2.1 Strategic enablement processes <\/td>\n<\/tr>\n
22<\/td>\n4.2.2 Relationship processes <\/td>\n<\/tr>\n
25<\/td>\n4.2.3 Solution processes <\/td>\n<\/tr>\n
27<\/td>\n4.2.4 Transition in processes <\/td>\n<\/tr>\n
36<\/td>\n4.2.5 Service delivery processes <\/td>\n<\/tr>\n
41<\/td>\n4.2.6 Transition out process <\/td>\n<\/tr>\n
43<\/td>\n4.2.7 Tactical enablement processes <\/td>\n<\/tr>\n
52<\/td>\n4.2.8 Operational enablement processes <\/td>\n<\/tr>\n
62<\/td>\n5 Process capability indicators (levels 1 to 5)
5.1 General
5.2 Process capability levels and process attributes <\/td>\n<\/tr>\n
63<\/td>\n5.2.1 Process capability level 0: Incomplete process
5.2.2 Process capability level 1: Performed process
5.2.3 Process capability level 2: Managed process <\/td>\n<\/tr>\n
68<\/td>\n5.2.4 Process capability level 3: Established process <\/td>\n<\/tr>\n
72<\/td>\n5.2.5 Process capability level 4: Predictable process <\/td>\n<\/tr>\n
76<\/td>\n5.2.6 Process capability level 5: Innovating process <\/td>\n<\/tr>\n
81<\/td>\nAnnex\u00a0A (informative) Conformity of the process assessment model <\/td>\n<\/tr>\n
85<\/td>\nAnnex\u00a0B (informative) Work product characteristics <\/td>\n<\/tr>\n
119<\/td>\nAnnex\u00a0C (informative) Correlation between ISO\/IEC\u00a020000 and ISO\/IEC\u00a030105 <\/td>\n<\/tr>\n
123<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Process assessment model (PAM)<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2016<\/td>\n126<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":356351,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-356344","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/356344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/356351"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=356344"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=356344"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=356344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}